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General Terms and Conditions

Last updated on: September 10, 2025

1. Applicability

These General Terms and Conditions apply to all offers, quotations, assignments, and agreements between Ops by Bob (“Consultant”) and any client (“Client”), unless otherwise agreed in writing. Deviations are only valid if agreed explicitly in writing by both parties.

2. Services

Ops by Bob provides consultancy, implementation, and development services related to HubSpot, CRM, and Revenue Operations. The scope of services will be described in the proposal or agreement. Deliverables are based on a best-effort obligation, not a guarantee of results, unless explicitly agreed.

3. Quotations and Agreements

  • Quotations are valid for 30 days, unless otherwise stated.

  • An agreement is formed once the Client accepts the quotation via e-signature.

  • Prices are exclusive of VAT and other applicable taxes, unless stated otherwise.

4. Client Obligations

The Client shall provide all necessary cooperation, access, and information required for proper execution of the services. Delays or additional costs caused by insufficient cooperation will be borne by the Client.

5. Fees and Payment

  • Invoices are payable within 14 days of the invoice date, unless otherwise agreed.

  • Late payments may be subject to statutory interest and collection costs.

  • Ops by Bob is entitled to suspend work if invoices are overdue.

6. Changes and Additional Work

Requests for changes outside the agreed scope will be treated as additional work and may result in additional fees and adjusted timelines. Ops by Bob will inform Client as soon as additional work outside of the agreed scope is required.

7. Confidentiality

Both parties shall keep all confidential information obtained in the context of the assignment strictly confidential and shall not disclose it to third parties without prior written consent.

8. Intellectual Property

Unless otherwise agreed, intellectual property rights to materials, code, or documents created by Ops by Bob remain with Ops by Bob. The Client receives a non-exclusive, non-transferable right to use deliverables for internal business purposes.

9. Liability

  • Ops by Bob is only liable for direct damages caused by intent or gross negligence.

  • Liability is limited to the amount invoiced for the assignment in question, with a maximum of €10.000.

  • Ops by Bob is not liable for indirect or consequential damages, including loss of profits, data, or business opportunities.

10. Force Majeure

Ops by Bob is not liable for any failure or delay in performance caused by circumstances beyond reasonable control, including but not limited to internet outages, third-party system failures, illness, or government measures.

11. Termination

Either party may terminate the agreement with one month’s written notice, unless otherwise agreed. In the event of termination, the Client must pay for all work performed up to the date of termination.

12. Governing Law and Disputes

These Terms and Conditions are governed by Portuguese law. Any disputes will be submitted to the competent court in Faro, Portugal, unless mandatory law prescribes otherwise.